Frequently Asked Questions
Eye Tests
How often should you get an eye test?
In Australia, eye examinations with a registered eye care professional are generally recommended every two years, and annually for people aged 65 and over. If you experience any changes to your vision or visual disturbances, you should arrange an eye examination as soon as possible.
How long does an eye test take?
Most eye test appointments at The Optical Co take around 30 minutes. This can vary based on your vision needs and whether extra testing is required, and we’ll ensure everything is assessed thoroughly during your appointment.
Do I need an appointment for an eye test?
Yes, you should book an appointment for an eye test at The Optical Co. You can book online, by phone, or in-store at your nearest location. No referral is needed to book in with our clinics.
Can children get eye tests?
Yes, children can get eye tests at The Optical Co. We are proud to offer optometry services for children – including speciality products designed just for them. We understand the different conditions each age group is prone to developing, and the best tools for assessment and treatment to get the best outcome. We also offer kids frame packages.
At what age should children have their first eye test?
Generally school entering age (or sooner, if a particular concern arises). The Optical Co provides eye care services for children and encourages early eye testing to support healthy vision development. Contact your nearest practice to discuss when your child should have their first eye examination – our optometrists can provide personalised recommendations based on their individual needs and circumstances.
How do I schedule an appointment for an eye test at The Optical Co?
You can schedule an eye test at The Optical Co online, by phone, or by visiting your nearest store. Simply choose a convenient appointment time, and our team will help arrange your booking. Eye test appointments are available across our locations in NSW, QLD and VIC.
How do I reschedule or cancel my eye test at The Optical Co?
You can reschedule or cancel your eye test at The Optical Co by contacting the practice directly via email or phone.
Are eye tests bulk billed?
The Optical Co does bulk bill eligible eye tests through Medicare. If you are an Australian permanent resident with a valid Medicare card and meet Medicare’s eligibility criteria, your standard eye test will be billed directly to Medicare, with no out-of-pocket cost and no gap fee.
How much does an eye test cost?
For eligible Medicare cardholders, bulk billed eye tests at The Optical Co have no out-of-pocket cost. If additional costs may be incurred due to your individual eye conditions requiring additional testing, we will advise you of this at your appointment.
Do eye tests need to be in-person?
Yes, eye tests at The Optical Co are conducted in-person at one of our 17+ store locations across NSW, QLD and VIC. This allows our optometrists to use advanced diagnostic equipment including Digital Retinal Photography and Optical Coherence Tomography scans to thoroughly assess your vision and eye health.
What happens during a comprehensive eye test?
Your comprehensive eye test at The Optical Co includes: reviewing your personal and family health history; visual acuity measurements using reading charts; tests of eye health including depth perception, colour vision, peripheral vision and pupil response; refraction testing to determine lens requirements; binocular vision assessment; retinal photography using a fundus camera for high-resolution 2D images; and OCT scans for detailed 3D imaging. Afterward, your optometrist will discuss your results and treatment options.
Glasses Prescriptions
How long is an eye prescription valid in Australia?
In Australia, glasses prescriptions are typically valid for 2 years, though this can vary based on individual circumstances and age. Your optometrist at The Optical Co will advise on the validity of your prescription and when you should return for a new eye test.
Can I use my existing prescription for new glasses?
Yes, you can use your existing valid prescription for new optical frames at The Optical Co. Bring your current prescription to your appointment or visit us in-store. If your prescription has expired or you’re experiencing vision changes, we recommend booking a bulk billed eye test to get an updated prescription.
Can my prescription be used for contact lenses?
No, a glasses prescription cannot be used for contact lenses. Contact lenses require additional measurements and assessments to ensure a proper fit and maintain eye health. To receive a contact lens prescription, you’ll need to book a contact lens consultation and fitting at The Optical Co.
How do I read my glasses prescription?
Your glasses prescription includes values for each eye: SPH (sphere) indicates near or farsightedness, CYL (cylinder) and AXIS indicate astigmatism, and ADD indicates additional magnification for reading. Your optometrist at The Optical Co will explain your prescription during your appointment.
How often does your glasses prescription change?
Prescription changes vary by individual and age. Regular eye exams are recommended every two years (annually if over 65) to monitor changes. Many factors affect your eye health over time, including diabetes, UV exposure, viruses, and ageing. Book an eye test at The Optical Co if you notice any vision changes.
Can I order glasses online using my prescription?
Yes, you can order glasses using your prescription at The Optical Co. We offer a range of eyewear available for purchase. For the best results, visit one of our stores where our team can ensure proper fitting and lens selection. We also offer contact lenses for online purchase with a valid prescription.
What happens if my new prescription feels wrong?
If your new prescription feels wrong, The Optical Co offers a 90 Day Prescription Lens Comfort Guarantee. If you had your eye test at The Optical Co and within 90 days of your purchase you are experiencing difficulty seeing clearly or you have had a sudden prescription change, we will exchange your prescription lenses for free.
Glasses & Contact Lenses
What are multifocal lenses?
Multifocal lenses combine multiple prescriptions in one lens, allowing you to see clearly at different distances – near, intermediate, and far – without switching glasses. The Optical Co offers multifocal lenses as part of our lens designs, available for both glasses and contact lenses.
Are blue light glasses worth it?
The Optical Co offers blue light glasses and lenses as part of our lens coating options. These lenses can help reduce eye strain from digital screens. Speak with your optometrist at The Optical Co to determine if blue light lenses are suitable for your lifestyle and vision needs.
What’s the difference between single vision and multifocal lenses?
Single vision lenses have one prescription throughout the entire lens, correcting vision at one distance (either near or far). Multifocal lenses combine multiple prescriptions in one lens, allowing clear vision at different distances. The Optical Co offers both single vision and multifocal lens designs.
Are contact lenses safe to wear every day?
Yes, contact lenses can be safe to wear every day when used as directed. The Optical Co offers daily, fortnightly, and monthly contact lens options from leading brands. Your optometrist will advise on the best lens type for your lifestyle and ensure you know how to care for your lenses properly.
What’s the difference between daily and monthly contact lenses?
Daily contact lenses are designed for single-day use and discarded at the end of each day – no cleaning required. Monthly contact lenses are worn for up to 30 days with proper daily cleaning and storage. The Optical Co offers both options from brands like Acuvue, CooperVision, Alcon, and Bausch & Lomb.
Can you sleep in contact lenses?
Most contact lenses should not be worn while sleeping. However, The Optical Co offers Air Optix Night and Day lenses which can be worn 24 hours a day for up to 30 days and nights, even while you sleep. These lenses allow six times more oxygen through than traditional soft lenses. Always consult your optometrist before sleeping in any contact lenses.
How long does it take to get used to contact lenses?
The time it takes to get used to contact lenses varies by individual and lens type. Most people adapt within a few days to two weeks. The Optical Co offers contact lens consultations where our optometrists help you choose the right lens for your needs and guide you through the fitting and adaptation process.
Can children wear contact lenses?
Yes, children can wear contact lenses. The Optical Co offers optometry services for children and can assess whether contact lenses are appropriate for your child. Our optometrists understand the different conditions each age group is prone to developing and can recommend the best solution.
How much are contact lenses in Australia?
Contact lens prices vary by brand, type, and quantity. The Optical Co offers contact lenses from brands including Acuvue, Air Optix, Dailies, BioTrue, Biofinity, and our own Prevue range. Shop online for contact lenses or visit one of our stores for pricing and options.
Where can I buy contact lenses?
You can buy contact lenses at The Optical Co online or in-store at any of our 17+ locations across NSW, QLD and VIC. We stock leading brands including Acuvue, Alcon, Bausch & Lomb, CooperVision, and our own Prevue range in daily, fortnightly, monthly, multifocal and toric options.
Do contact lenses expire?
Yes, contact lenses have an expiration date printed on the packaging. Do not use contact lenses past their expiration date. Additionally, daily lenses should be discarded after one day of use, fortnightly lenses after two weeks, and monthly lenses after 30 days of opening, regardless of the expiration date.
Health Funds & Payment
Are eye tests covered by Medicare?
Yes, generally bulk billed eye tests are covered by Medicare at The Optical Co. For eligible patients, bulk billing provides a complete assessment with no out-of-pocket cost.
Can I claim glasses and contact lenses through my health fund?
Yes, depending on your health fund and level of cover, you may be eligible to claim back all or part of the cost of your new prescription glasses, prescription sunglasses or contact lenses. The Optical Co accepts all Australian private health funds. Visit us in-store with your health fund card to find out your rebate amount.
Which health funds does The Optical Co accept?
The Optical Co accepts all Australian private health funds including AHM by Medibank, Bupa, HCF, Medibank, nib, and many more. Visit us in-store to receive optical rebates through HICAPS instant claiming.
Can I buy prescription sunglasses online with health insurance?
Yes, you can buy prescription sunglasses online and claim with your health insurance. For online purchases, The Optical Co requires full payment upfront, then you make a claim directly with your health fund. You will receive an itemised receipt with optical health fund claiming codes within 1 business day. Your health fund will typically reimburse you within a few days.
How often can you purchase new glasses or sunglasses with health insurance?
How often you can purchase new glasses or sunglasses with health insurance depends on your fund. For most health funds, optical covers are usually effective for a 12-month period. On December 31 (June 30 for AHM), any benefits you have paid for but not used will expire. Contact your private health fund provider for specific details on your optical benefits.
Are all types of glasses covered by insurance?
Whether your product purchase (glasses or lenses) is covered by insurance depends on your specific health fund and level of cover. Generally, prescription glasses, sunglasses and contact lenses can be claimed. The Optical Co can help you understand your coverage – visit us in-store with your health fund card or contact your health fund directly.
Are there additional fees when you have a health fund?
At The Optical Co, there is no additional fee for processing health fund claims when claiming in-store through HICAPS. Your out-of-pocket cost will depend on your level of cover and the eyewear selected. We do not charge a gap fee for standard bulk billed eye tests.
How does The Optical Co work with health funds?
In-store, The Optical Co can process instant claims through HICAPS – simply bring your health fund card. For online purchases, you have the option to claim instantly when selecting the TYRO Payment Portal or if you prefer to pay with an alternative method (PayPal, AfterPay) we provide an itemised receipt with claiming codes within 1 business day for you to submit to your health fund directly. We accept all major health funds.
Warranty, Repairs & Adjustments
How long is The Optical Co warranty valid for?
The Optical Co offers a 1 Year Repair or Replacement warranty on eyewear purchased from us. This is part of our Total Satisfaction Guarantee which also includes a 30 Day Satisfaction Guarantee and 90 Day Prescription Lens Comfort Guarantee.
What does the 1-year repair or replacement warranty cover?
The 1-year repair or replacement warranty covers product defects. If your eyewear breaks due to a product defect within 12 months of purchase, The Optical Co will replace or repair them for FREE – regardless of any manufacturer warranty exclusions that may apply.
Does the warranty cover accidental damage?
Yes, the warranty does cover accidental damage, but at a reduced rate. If you accidentally sit on, break, or damage beyond repair an otherwise defect-free pair of glasses within 12 months of purchase, The Optical Co will replace them with a brand new pair at half the original price.
Can scratched lenses be repaired or replaced under warranty?
Scratched lenses are generally not covered under warranty as they are considered wear and tear rather than product defects. However, if you had your eye test at The Optical Co and are experiencing difficulty seeing clearly within 90 days of purchase, our 90 Day Prescription Lens Comfort Guarantee may allow for a free lens exchange.
What should I do if my glasses break?
If your glasses break, bring them to any The Optical Co location. If they broke due to a product defect within 12 months, we’ll repair or replace them free. If accidentally damaged within 12 months, we’ll replace them at half price. We also offer lifetime free adjustments and cleaning.
Can my existing lenses be used in a replacement frame?
This depends on the lens shape and condition. Visit your nearest The Optical Co store and our team can assess whether your existing lenses can be fitted into a new frame, or advise on the best solution for your situation.
Are adjustments and cleaning free at The Optical Co?
Yes! The Optical Co offers Free Lifetime Cleaning & Adjustment. If your glasses need a professional clean or adjustment at any time – next month, next year, or next decade – just drop in with your glasses and we’d be happy to oblige. You can check our frame care guide for essential tips.
What happens if my frame is discontinued?
If your frame is discontinued and needs replacement under warranty, The Optical Co will work with you to find a suitable alternative frame of equal value. Contact your nearest store to discuss your options.
How long do eyewear repairs usually take at The Optical Co?
The time required for eyewear repairs at The Optical Co depends on the type of repair needed. Minor adjustments can often be completed while you wait, whereas more complex repairs may take longer. Our team will provide an estimated timeframe after assessing your eyewear. For specific repair enquiries, please contact your nearest store.
What is not covered under the glasses warranty at The Optical Co?
The Optical Co’s glasses warranty does not cover normal wear and tear, scratches resulting from everyday use, or damage caused by improper handling or care. These issues are generally not considered product defects. However, our 1-year warranty covers manufacturing defects, and accidental damage within 12 months may be eligible for a replacement at half the original purchase price.
The Optical Co Services
What services does The Optical Co offer?
The Optical Co offers comprehensive eye tests (bulk billed for eligible Medicare patients), contact lens consultations, optical coherence tomography (OCT) scans, retinal photography, prescription glasses and sunglasses, contact lenses, and ongoing aftercare including free lifetime cleaning and adjustments. We also offer; drivers licence vision tests, children’s eye tests, emergency eye appointments, visual field testing.
What should I bring to my eye appointment and scans?
What you should bring to your eye appointment and scans includes: your Medicare card (for bulk billing eligibility), your health fund card (if claiming for eyewear), your current glasses or contact lenses, any referral if provided by your doctor, and a list of any medications you’re taking. This helps your optometrist provide the best care.
What is a comprehensive eye exam?
A comprehensive eye exam at The Optical Co includes reviewing your health history, visual acuity testing, refraction testing, binocular vision assessment, retinal photography, and OCT scans using advanced diagnostic equipment. Your optometrist will discuss results and recommend treatment options. Appointments take approximately 30 minutes.
What can an O.C.T. scan detect?
An O.C.T (Optical Coherence Tomography) scan captures detailed 3D images of your eye for early detection of conditions including glaucoma, macular degeneration, diabetic retinopathy, and other eye diseases – often before you notice any symptoms. The Optical Co uses this advanced technology as part of comprehensive eye assessments.
What does an optometrist do at The Optical Co?
An optometrist at The Optical Co performs comprehensive eye exams using advanced diagnostic technology, prescribes and fits glasses and contact lenses, detects and monitors eye conditions like glaucoma and macular degeneration, provides treatment plans, and refers to ophthalmologists when needed. They provide personalised care for patients of all ages.
What happens if I have eye pain?
If you have eye pain, contact The Optical Co immediately to book an urgent appointment. Our optometrists can assess your condition and provide appropriate treatment or referral. For severe eye pain or sudden vision changes, seek immediate medical attention.
Do the Optical Co services help with red eye conditions?
Yes, The Optical Co services can help diagnose and treat red eye conditions. Our optometrists can assist with managing a range of eye concerns including eye redness, swelling, flashes, floaters, blurred vision, and chalazions. No concern is too small – book an appointment to have your eyes assessed.
Does The Optical Co offer discounts for eye services?
No, The Optical Co does not offer discounts for eye services. We provide bulk billed eye tests for eligible Medicare cardholders at no out-of-pocket cost. This includes comprehensive eye tests but some services (like contact lens consultants or imaging) are charged for. Contact your nearest Optical Co practice to check your eligibility.
Does The Optical Co offer discounts for glasses and sunglasses?
Yes, The Optical Co offers various limited-time promotions including always-on offers like; prescription sunglasses from $299, and Kids Packages with glasses from $199. Health fund members can also claim rebates on purchases. Check our offers page or visit in-store for current promotions.
